SKILLS ENHANCEMENT PROGRAM FOR EXECUTIVE SECRETARIES AND ADMINISTRATIVE/ PERSONAL ASSISTANTS
Description
The roles, challenges and opportunities of PAs, Secretaries and Administrative Assistants will never be the same as those five years ago. Their wide ranging responsibilities and tasks today require up-to-date management, inter- personal and technology skills. The rapid advancement in office technology and practices has greatly changed today’s offices.
The focus of this symposium is on practical skills to deliver top performance and position you as a strategic requisite partner. It provides the tools and techniques to improve productivity, build a winning team with management and peers, and maximize value to your organization.
Course Objectives:
- To enhance your first impressions and gain advanced personal branding techniques
- Discover how to brand yourself for maximum impact
- To gain advanced communication techniques & negotiation
- To position yourself as an indispensable strategic partner
- To stimulate smart thinking and action
- To appreciate and master use of modern technology
- To enhance Relationships management
- Career development skills – thinking about your career
Target Group:
Senior/ Principal Personal Secretaries, Executive/ Administrative/ Personal Assistants, Administrative Managers/ Officers, Secretaries in public, private and NGO sectors who wish to enhance their skills.
Scope: Global Mode of training: Virtual Time: From 9:00am to 12:00pm
Dates:
July 20-24, 2020
September 14-18, 2020
Nov 02-06, 2020
Related Courses
Course Name
Dates
Action
TRAINING PROGRAMS FOR SECRETARIES, PAS, EAS, OFFICE ADMINISTRATORS AND SUPPORT STAFF
THE DIGITAL SECRETARY AND ADMINISTRATIVE PROFESSIONAL
A new world for Office technology and design teams is on the horizon. Mobile and other technologies could allow Secretaries to revolutionize the employee experience through new digital platforms, apps, and ways of delivering services.
This course is specifically designed to enhance participants’ understanding of the new innovations in office applications and systems applicable in their day today activities. Secretaries and administrative professionals are key users of all innovations and new technologies in organizations and therefore they should be up-to-date. These may include use of new operating systems, software applications, modern and effective internet usage with minimum risks, efficient networking and general IT and MS office applications.
-
-
-
-
OFFICE ADMINISTRATION & MANAGEMENTS KILLS FOR ADMINISTRATIVE ASSISTANTS AND SECRETARIES
Course Description
Visitors, clients and the general public have expectations of how office business should be conducted. Any official who deviates from the expected conduct is regarded unprofessional and this may affect the image of the entire organisation.
The support you provide as an administrative professional is vital to your organization’s ability to achieve its goals and objectives. Today, most senior managers expect you to have leadership and management skills in order to set your own administrative priorities. In addition, you must have skills to manage all contacts, create, store and retrieve documents, plus a broad variety of other administrative skills. To do all of this successfully, you need to have strategic insight and be able to innovate better processes. At the same time, you must be tactical, process-oriented, and driven toward continuous improvement.
This course is designed to provide office administrators, supervisors of clerical and administrative staff, executive secretaries and personal assistants the opportunity to review and develop the interpersonal and professional skills they need to do their jobs more effectively and professionally.
-
-
-
-
THE CHANGING ROLE OF A SECRETARY- DEVELOPING THE EXCELLENT SECRETARY & OFFICE PROFESSIONAL IN YOU!
The role of the Secretary and Office Professional has vastly evolved in the 21st century. They play a more prominent role in carrying out their tasks and are indirectly involved in many other crucial activities of the different departments in the organization. This course will enable participants to develop skills that will make them stand out of the crowd as the best in the industry.
-
-
-
-
EFFECTIVE COMMUNICATION SKILLS FOR SECRETARIES
Communication is one of the unavoidable responsibilities of a secretary in any type of organisation. Communication skill, both oral and written, manifests in many different ways within a job description for a secretary. They communicate with clients, internal staff, senior managers and many other people through different channels on a daily basis to facilitate the functioning of the organization. This course is intended to equip secretaries with the necessary knowledge and skills to enable them contribute towards the realization of the organization’s objectives through effective communication.
-
-
-
-
THE EXTRAORDINARY SECRETARY & ADMINISTRATIVE PROFESSIONAL
Master the SUPER SKILLS you need to be extraordinary!
Most Secretaries & Administrative Assistants say they don’t always get the full recognition, support, and appreciation they deserve for what they do. Without doubt this course provides the most effective way to supercharge your productivity, decrease your stress, and dramatically increase your value to your boss and your organization. Everyone needs better results, less stress, more appreciation, and truly this sounds good, and that’s exactly what you’ll experience after attending this transformational course on professional development. We’ll help you build all-round super skills in your career:
-
-
-
-
-
INFORMATION TECHNOLOGY AND OFFICE SYSTEMS FOR SECRETARIES AND ADMINISTRATIVE ASSISTANTS
This course is specifically designed to prepare participants’ understanding of the necessary fundamentals of various MS office software usage. Secretaries and administrative professionals are key users of all innovations and new technology in organizations and therefore they should be up-to-date. These may include use of new operating systems, modern and effective internet usage with minimum risks, efficient networking and general IT and MS office applications.
-
-
-
-
FINANCE & ACCOUNTING FOR OFFICE ADMINISTRATORS & SECRETARIES
This Finance and Budgeting training seminar provides an introduction to finance and accounting for those who have no prior knowledge of this business area. It is designed to train the participants to support operational and financial processes. Those attending this training course will gain a clear understanding of the essential terminology of finance and accounting. They will also learn the principles and techniques of accounting systems through practical examples and exercises.
The overall aim of this Finance & Accounting for Office Administrators & Secretaries programme is to ensure that those who attend will be able to perform their roles more effectively and efficiently within the workplace.
-
-
-
-
DEVELOPING CORE STRATEGIC SKILLS FOR ADMINISTRATORS & SECRETARIES
To upscale to the modern Administrative, Executive or Personal Assistant, you will need to outsmart the trend by developing a thorough understanding of the key goals, objectives, duties and attributes you probably won't find in your job description. This course has been prepared to turn participants into the best they can be in their career. You'll come away with valuable tips and knowledge that will rebrand you as an excellent performer and change the way you approach your work. The course provides invaluable presentations, materials and opportunities to flesh out ideas with peers in small supervised groups that will add significant value to the roles you play. This is an excellent choice for EAs, Executive PAs and Administrative professionals who strive for continuous professional development and to create a unique personal brand.
-
-
-
-
MENTORING AND COACHING FOR EXECUTIVE PERSONAL ASSISTANTS, ADMINISTRATORS AND SECRETARIES
Why choose PA mentorship course?
This is a whole new interactive session that allows participants to engage an expert through various work related issues to obtain relevant guidance and where they are helped to identify and boost areas of weakness in their working style and systems. People often seek a mentor at particular milestones in their career such as redundancy, a promotion, a new job, and issues with personal performance. Stimulated by real life short presentations, sessions will prolong into meaningful guided discussions and sharing of experiences on topical issues in this field of work.
-
-
-
-
E-RECORDS MANAGEMENT
The Electronic Records Management training provides a detailed coverage of records management in the electronic environment for people working in both the public and private sector. Delegates will be able to consolidate their current position and standing, as well as prepare for future career development in a more senior role in the management and development of an organization’s records and information management strategy.
The course will expose delegates to recent developments in records management as well as consider the opportunities and challenges brought by electronic information technologies.
-
-
-
EFFECTIVE RECORDS MANAGEMENT
Good records management practices are essential if organisations are to function effectively. We believe that good and proper recordkeeping is evidence of a well-governed organization and should be seen as an integral part of, rather than incidental to, any well managed organisation. This course will make it possible to acquire skills in analysing, designing and maintaining efficient records management systems, whether paper-based or electronic.
-
-
-
-
FLEET MANAGEMENT
This programme will provide you with an analysis of the motor industry, as well as an in-depth understanding of Vehicle Selection and Procurement, Maintenance Management and relevant systems.
The course further provides actionable solutions to the toughest challenges Fleet Managers face. It provides an opportunity to learn from experienced instructors and to share experience with other professionals from other organizations. The course teaches new strategies for increasing ROI and cutting costs in the field of fleet management
The training approach involves use of hard hitting video clips and interactive activities to encourage the development of a positive attitude to fleet management.
-
-
-
ESSENTIAL SKILLS FOR CORPORATE DRIVERS
This course provides actionable solutions to the toughest challenges drivers face. It provides an opportunity to learn from experienced instructors and to share experience with other professionals from other organizations. The course teaches new strategies for increasing ROI and cutting costs in the field of fleet management and the driver’s role in ensuring efficiency.
It also provides the essential skills to turn corporate drivers into admirable workmates from soft skills to technical competence requisite to deliver top performance.
This training constitutes both theory and practice. The theoretical part includes presentations by our experienced facilitators with power point presentation and video shows. The practical sessions on the other hand provide hands-on training for the direct application of the acquired skills.
-
-
-
ADVANCED PROJECT PLANNING AND MANAGEMENT SKILLS
This course addresses practical issues being confronted by today`s practicing project managers. Bridging theory with practice, the course moves beyond the standard project management `Body of Knowledge`, to cover `best practices` currently being applied to maximize results from projects.
Project Management is growing exponentially. It’s now used in virtually all industries, such as: government, healthcare, telecom, IT, education and banking. As more and more organizations are applying project management to meet their commitments, project managers are finding themselves moving from the back office to the project management office and to the board room. As they take on these new challenges, they are finding the need to develop new approaches and best practices.
-
-
-
-
EFFECTIVE PROJECT MANAGEMENT USING MICROSOFT PROJECT SOFTWARE (HANDS- ON)
Led by experienced Certified Project Managers, this course will teach you how to turn this software's powerful features into time-saving, stress-reducing, productivity-boosting benefits for your projects. The course introduces participants to the tools and techniques of how to use Microsoft (MS) project software throughout the project lifecycle.
-
-
-
-
PROJECT APPRAISAL WITH A FOCUS ON FINANCIAL AND ECONOMIC FACTORS
Making effective and sound investment decision is critical in a contemporary business environment. In a competitive economy, financial decisions play important roles in achieving organisations goals and contributing to the economic growth. Decision making process requires skills to effectively assess organisation’s capabilities and opportunities using various methods.
Nonetheless, choosing the appropriate technique in making financial decisions is challenging in today’s economic climate. The most comprehensive tools in assessing investment opportunities include: Net Present Values (NPV), Internal Rate of Returns (IRR), Payback rule and Option valuation.
This course aims to equip delegates with modern tools and techniques. Delegates will acquire skills to value investment opportunities and options to defer or expand the projects, source of funds, various techniques for risk measurements and effective cash flow managements.
-
-
-
-
-
MONITORING AND EVALUATION SYSTEMS DEVELOPMENT
In most cases an M&E system refers to all the indicators, tools and processes that you will use to measure if a program has been implemented according to the plan (monitoring) and is having the desired result (evaluation). An M&E system is often described in a document called an M&E plan.
The use of a Monitoring and Evaluation system in a project or program is a significant undertaking that generally requires both organizational changes and employee readiness for the transition. To establish clarity of purpose for the M&E system, create a clear roadmap, and communicate the vision, key stakeholders have to be trained on broad-based and systematic approaches to M&E, and indeed the drivers that are generating the demand for evaluation.
-
-
-
-
-
PROJECT PROPOSAL WRITING AND RESOURCE MOBILIZATION
Writing is an art that can be learnt and improved upon. It is one way of communicating with people to share the thoughts and to give concrete ideas and messages. It is more challenging than speaking because speaking is more interactive and both sides can clarify at once if they need more information. Writing cannot give that kind of chance and in some way, it is a passive way of communicating. However, good writing can provide concrete messages to the readers.
While managers of NGOs may accurately realize the importance of fundraising, without thorough knowledge of the donors’ landscape they waste valuable time and money figuring out how the system works. Increased understanding of these different avenues however, can increase the efficiency and effectiveness of fundraising campaigns.
-
-
-
-
-
PROJECT MONITORING AND EVALUATION
This training is a must attend for organizations, projects/ programs and practitioners who yearn to bridge the technical skills gap in the M&E function. It has been engineered by seasoned practitioners and presented by professionals to transform your M&E practices to the world’s best standards. The course presents take away hands-on skills on how to develop, maintain and implement an M&E system, including SMART and CREAM indicators, data collection and computer based analysis using statistical packages, reporting and decision making based on communicated results. Participants will become familiar with new M&E frameworks, tools, techniques and the changing role of information technology. Developing appropriate monitoring and evaluation tools and management information systems will receive particular emphasis.
-
-
-
-
THE LOGICAL FRAMEWORK APPROACH TO PROJECT MONITORING & EVALUATION
This training has been planned to empower staff with technical skills on how to use the Logical Framework Matrix approach in Planning, Designing, Implementation, Monitoring, Evaluation and communicating M&E findings to facilitate decision making. The training provides enormous benefits including take away hands-on skills to empower you do it all yourself.
